Delivery
Delivery Information
We use the Royal Mail for smaller items and Couriers for higher value or larger items. When your order has been picked and packed, your goods are shipped by Royal Mail Recorded or Courier service. These services require a signature from you the customer (or authorised person on your behalf). If there is no-one there at the time of delivery, the Royal Mail will leave a card to inform you of the attempted delivery and what to do next. In this case you may request that they try to deliver on another date, or, you may collect from the Royal Mail sorting office shown on the card. Courier delivery also requires a signature unless you add specific ‘Safe Place’ instructions such as ‘Leave in porch’. Please refer to Interlink Express terms and conditions for liability under these circumstances.
Larger items such as 6 foot light strips are shipped only by courier.
You should inspect the parcel at the time of delivery to ensure that it has not been damaged in transit and refer you to the terms and conditions of using the Royal Mail Recorded services. By placing an order with us you are accepting these conditions of carriage.
Delivery Charges
Small orders (less than £40 in value) are shipped Royal Mail, Cost: £3.90
Medium value orders (£40-£99.99)are shipped by Royal Mail or Courier, Cost: £6.95
Higher value orders (£100-£299.99)are shipped by Courier (next working day), Cost: £10.00
Higher value orders (£300-£499.99)are shipped by Courier (next working day), Cost: £15.00
Large size (e.g. 6 foot lightstrips) are shipped by Courier (next working day), Cost: £20.00
For other options please contact us on: sales@bedazzledledlighting.co.uk
Delivery Timescales
If you place your order between 9am-1pm, Monday to Friday your order should normally be processed that day. If you place your order at the weekend, a public holiday or outside those hours it will be processed on the next working day.
Most orders are shipped within 24 hours, however, if your order cannot be completed within 2 working days, we will try to notify you by email and given the opportunity to accept part shipment (if applicable) or to wait for completion of order. Some items are manufactured to order and may take up to 14 days, you will be notified of the expected delivery timescale by email within 48 hours.
REPAIRS
Bedazzled warrants products of its manufacture against defects in material and workmanship. This is providing that the product has been installed and operated in accordance with the manufacturer’s recommendations. During the warranty period the Factory Repair Centre will repair or replace (at its discretion) any parts or electronic assemblies of the unit which disclose a defect in material or workmanship. The Repair Centre will return the repaired unit, transportation cost prepaid. This warranty is not applicable to any Bedazzled product that has failed due to abuse, misuse, improper installation, excessive voltages, or alterations to the product that affects, in the manufacturer’s judgement, intended use and service.
Bedazzled will not be liable for any incidental or consequential damages, and assumes no responsibility or liability for expense incurred in the removal and/or re-installation of products requiring service and/or repair, nor the handling of products returned from the Repair Centre after service or repair.
WHAT YOU NEED TO DO
Please obtain a returns number/instruction by emailing us at returns@bedazzledledlighting.co.uk with a description of the problem with the goods you wish to return. For bona-fide returns, we will then allocate you a returns number/instructions and advise you of our returns address. When you return an item please quote this number/instruction clearly on all correspondence.